1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our Services.
Information you provide:
- Name, email address, phone number, and company name when you request a quote or contact us
- Pickup and delivery addresses, shipment details, and freight information
- Account credentials if you register for platform access
- Payment information processed through our secure payment partners
- Communications you send us via email or contact forms
Information collected automatically:
- Log data including IP address, browser type, pages visited, and timestamps
- Device information such as hardware model and operating system
- Location data if you permit your device to share it (used for routing services)
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our freight and logistics services
- Process shipment requests and deliver quotes
- Communicate with you about your shipments and account
- Send you updates, marketing communications, and promotions (you may opt out at any time)
- Comply with legal obligations, including FMCSA and DOT regulations
- Detect, investigate, and prevent fraudulent transactions and abuse
- Improve our platform applications (IronRoute GPS, CargoPlex, SettlePro, CarrierShield, and others)
3. Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: Third parties that perform services on our behalf, such as payment processing, analytics, and email delivery
- Business Partners: Carriers, shippers, or brokers involved in fulfilling your freight shipment
- Legal Compliance: When required by law, regulation, or valid legal process
- Business Transfer: In connection with a merger, acquisition, or sale of assets
- With Your Consent: Any other purpose with your explicit consent
4. Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations (including DOT recordkeeping requirements), resolve disputes, and enforce our agreements. Shipment records may be retained for up to 7 years as required by federal transportation regulations.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for all data transmitted to our servers
- Secure access controls and authentication for platform accounts
- Regular security assessments and monitoring
No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
6. Cookies
We use cookies and similar technologies to operate our Services, remember your preferences, and analyze usage. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our platform applications.
7. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Access — request a copy of the personal information we hold about you
- Correction — request correction of inaccurate information
- Deletion — request deletion of your personal information (subject to legal retention requirements)
- Opt-out — unsubscribe from marketing emails at any time via the unsubscribe link
To exercise these rights, contact us at ceo@sultanfreight.com.
8. Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Third-Party Links
Our website and platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Sultan Freight Logistics LLC
- Email: ceo@sultanfreight.com
- Phone: (862) 332-2912
- Website: sultanfreight.com