Refund Policy

Last updated: May 2, 2026

TL;DR: If you cancel within 7 days of your first paid charge, we refund 100% — no questions asked.

Eligibility

You are eligible for a full refund if all of the following are true:

Your refund request reaches us within 7 days of the date of your first paid charge for any TruckerProfit subscription tier.
You are the account holder or an authorized representative.
The account is not flagged for fraud, abuse, or terms-of-service violation.

What's covered

Pro tier ($4.99/mo) — first paid month.
Fleet tier ($9.99/mo) — first paid month.
Annual plans — first 7 days of the annual term.

What's not covered

Subsequent renewal charges after your first paid month.
Refunds requested more than 7 days after first paid charge — please use the cancellation policy instead.
Charges fraudulently disputed via your card issuer (these go to chargeback flow, not standard refund).

How to request

Three ways, any of them works:

In-app: Settings → Billing → "Request refund" button.
Web: log in at truckerprofit.com → Account → Billing → Request refund.
Email: support@truckerprofit.com with subject "Refund request — [your email]". We respond within 24 hours business days.

Processing time

Refunds are issued via Stripe to the original payment method. Most card refunds appear within 3–10 business days. Apple Pay and Google Pay refunds follow the same window.

What happens after a refund

Your subscription is canceled effective immediately upon refund issuance.
You retain access to data you've created (trips, IFTA exports) for 30 days. After that, data is purged unless you re-subscribe.
You can re-subscribe anytime in the future. Trial eligibility resets to "previously trialed."

Trial users

If you are still in your 14-day free trial and have not been charged: there is nothing to refund. Just cancel via Settings → Billing.

Disputes & escalation

If you believe a refund was wrongly denied, escalate to legal@truckerprofit.com. We resolve all disputes in good faith within 14 days.